CU 397 Mail and Logon error on TS with Outlook Express

kine · 2007-01-24

NAV 4.0SP3

Our customer is using the standard CU 397 for sending mails. No problems on PC, but some users are connecting through Terminal Server and the mail sending is not working. Process ends on the

IF (NOT OApplication.Logon(TRUE,'','',FALSE,FALSE)) THEN BEGIN
  OApplication.Logoff;
  EXIT
END;

because the Logon failed. On TS there is no MS Outlook, just configured Outlook Express (working correctly, sending mails without problems...). Have you some tips for me? Right now I am in situation, when I am not sure, if the standard CU 397 is working with Outlook Express or the MS Outlook is needed.

Thanks for any tip... 8)

Waldo · 2007-01-24

This is a long shot:
install Microsoft CDO (download here).

:-k

Waldo · 2007-01-24

It fails when logging on ... hm :-k .

I guess it's using the logon-functionality of the default mail profile on the PC. Is there a profile installed?
(Control Panel / Mail)

Sorry, man, just guessing here ... #-o

kriki · 2007-01-24

If I remember correctly, until 3.7 MAPI was used, so it means it used the standard email program (Outlook Express or MS Outlook).
After that it uses MS Outlook and not MAPI anymore.

Waldo · 2007-01-24

All that I know is that the mail codeunit is completely redesigned in 4.00 . The way of sending mails: it uses the "outlook synch handler", which SEEMS a wrapper dll for the dll you get when installing outlook.

That's why I would try to install the CDO...

kine · 2007-01-25

This is what I assumed... it seems like VPC will be correct way how to do some research. Thanks for the hints. 8)

I guess it's using the logon-functionality of the default mail profile on the PC. Is there a profile installed?
(Control Panel / Mail)

This control panel is available after MS Outlook installation, not just with Outlook Express... :-s

kine · 2007-01-25

First step will be to install CDO, after that, we will see if it helps.

Waldo · 2007-01-25

OK, let us know if it helps 8)

kine · 2007-01-25

New info:

Installing CDO - no positive effect (just CDO without MS Outlook)

Using error text and erro no. after login:

Error No: 2427
Error Text: An Error has occured while logging on the MAPI session

Outlook express is set as default, there is default profile for the OE.

Magno · 2009-10-21

Have you ever found a solution for this error?
I have the same problem with a user on TS while other users can connect without problems

kine · 2009-10-21

It is long time, I do not remember. But in most cases the solution was to use newest OLHandler.dll

danlindstrom · 2009-10-22

If you insist to use Outlook Express and not Outlook on the TS you should read the knowledgebase article KB896888
https://mbs.microsoft.com/knowledgebase/KBDisplay.aspx?WTNTZSMNWUKNTMMYKKQRRUZVRPSSXNSNLRZQMYKMOUUTZXMKZRTYPMMTKOPMTTPL
change the code in the Mail codeunit (397) and in the To-do Handler codeunit (5073) according to KB896888

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CU 397 Mail and Logon error on TS with Outlook Express

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