Differences between CRM and CRM module in NAV

woelki · **Posted:** Wed Apr 11, 2007 3:33 pm

Hello guys,

I have to summarize all the differences between complete Microsoft Dynamics CRM and the CRM module in Dynamics NAV. I've neither got experiences in CRM or in NAV. So I would be pleased if you could point out some differences or could tell me a source where I can look it up on my own.

gotcha · **Posted:** Thu Dec 06, 2007 7:44 pm

woelki wrote:

Hello guys,

I have to summarize all the differences between complete Microsoft Dynamics CRM and the CRM module in Dynamics NAV. I've neither got experiences in CRM or in NAV. So I would be pleased if you could point out some differences or could tell me a source where I can look it up on my own.

Hi woelki,

I am facing the same type of dilemma... It would be great if you shared your findings.

Best regards.

Neha Marwaha · **Posted:** Sat Jan 31, 2009 9:14 am

Hello

Microsoft CRM and Navision CRM are two completely different products.

But still for the sake of clients questions I summarize some differences between Microsoft CRM and Navision CRM.

Microsoft CRM:-
-Functional area:Microsoft Dynamics CRM is its own system.

-Database:SQL server 2008 or 2005

-Customization:Customize your Microsoft CRM without the need for code (scenario based).
Microsoft CRM allows you to make changes to individual views, alter forms and customize user fields.

-Reports:You can effectively measure your business’s performance by integrating your Microsoft CRM with SQL Server Reporting.Dynamic reports can be prepared in MS CRM.

-User Adoption:Broader User Adoption.
Microsoft promotes its CRM worldwide and it is web based – so it naturally automates your worldwide operations or serves you in your local country.

-User authentication:Ms CRM can integrate your current AD users.

-Client:MS CRM uses a simple web browser or MS outlook as a client.

-Web Enabled:MS CRM is web Enabled i.e. can be hosted on the internet explorer.

Navision CRM:-
-Functional area:The CRM functional area of Navision is part of the Navision ERP system.

-Database:Native fdb

-Customization:Need of customization (Can be done as per the user requirement).
Navision CRM allows you to make changes to individual views, alter forms and customize user fields.

-Reports:Navision uses its own Reporting service.

-User Adoption:Very few clients actively using Navision CRM components, due to their
limitations and non-intuitive workflow.

-User authentication:Navision does not support AD users concept.

-Client:Navision CRM uses a FAT client like C/SIDE.

-Web Enabled:Navision CRM till 5.0 version is not a web enabled product.
Nav 2009 is released in december,2008 and its web enabled.

Hope above mentioned differences will help you.

Neha Marwaha

viral · **Posted:** Mon Feb 09, 2009 2:54 pm

hello

i m working with ERP comparision. i basically evaluate ERP and CRMs for different ERPs. can any one give me detailed features of Microsoft CRM.

thankx

viral

Alex Chow · **Posted:** Mon Feb 09, 2009 8:07 pm

Neha Marwaha wrote:

-Database:Native fdb

-Reports:Navision uses its own Reporting service.

-User Adoption:Very few clients actively using Navision CRM components, due to their
limitations and non-intuitive workflow.

-User authentication:Navision does not support AD users concept.

The above statements are false.

tor4okus · **Posted:** Wed Jan 20, 2010 1:09 pm

woelki wrote:

Hello guys,

I have to summarize all the differences between complete Microsoft Dynamics CRM and the CRM module in Dynamics NAV. I've neither got experiences in CRM or in NAV. So I would be pleased if you could point out some differences or could tell me a source where I can look it up on my own.

Here to you just in case the program for business =) but it so on the future crm the program
:lol:

mibuso.com

Differences between CRM and CRM module in NAV

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