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has any one got a copy of the test exams for service management or can u advise me on the best areas to cover based on the exam?

I have done four implementations with service management all of which have been heavily modified!!!!!! I am finding the preperation a little difficult have read all the manuals but i have no idea of the question lay outs ????

Any help greatly appreciated

Hi brendan

When I did the exam in late 2006, it was split into six modules :

Service Management Setup
Service Items
Service Orders
Service Price Management and Planning Management
Service Contracts
Job Scheduler

There was little content on the Scheduler and more emphasis on Contracts, Items & Orders. Contracts was probably the biggest area from what I can recall, but just focus on the main themes and that should cover everything.

can anyone give me a copy of the manual for service management for 3.7 Nav. I am having trouble with the job scheduler. It runs a report when i do it manually but through the job scheduler it does not.