Working with Dynamics CRM This book describes the working day for a number of different job profiles using Microsoft Dynamics CRM and explains the benefits of CRM for the individual employee....
MBS-CRM Product Architecture white paper This white paper will discuss Microsoft CRM from both the customer's and the implementers'—partners, value-added resellers, and independent software vendors—points of view. ...
Microsoft Business Solutions-CRM SDK This SDK provides the information necessary for developers to integrate their applications into Microsoft Business Solutions CRM ...