This book describes the working day for a number of different job profiles using Microsoft Dynamics CRM and explains the benefits of CRM for the individual employee.
Even though the same system is used, a working day can be quite different
for the different job profiles as Microsoft Dynamics CRM can be
customized for individual job functions and for the way the individual
works.
The book combines the individual employee profile’s working day with
the use of Microsoft Dynamics CRM. It also inspires with case studies of
how other companies successfully introduced Microsoft Dynamics CRM.
Finally, the book takes a closer look at how to get the system up and
running, and which considerations should be taken into account before
implementing Microsoft Dynamics CRM.